![]() ![]() The same principle applies to Facebook Messenger. It makes you feel recognized and appreciated as a customer. Even if he’s currently busy, a quick “Welcome! I’ll be right with you” does wonders. Take the first step with a secure and customizable platform with endless apps, bots, and communication tools to boost customer support.When you walk into a store, it feels good to be greeted by the clerk. Ready to support customers on Messenger like it’s 2021? If you don’t use the Enterprise Edition yet, start a free trial here or contact sales. If you already have Rocket.Chat’s Enterprise Edition, follow our official documentation to add the app to your workspace. Messenger 2.0 is an exclusive app for paying customers. How can I update my Facebook Messenger app to version 2.0? The Messenger 2.0 app can be set up in a matter of minutes and offer brand new native features to modernize the customer experience – e.g., rich media and chatbots. Our customers told us that the process to get the Facebook Messenger App 1.0 up and running was time-consuming. FAQs Lead support teams to reach their full potential Stay in control with role-based permissions, intuitive dashboards, and real-time performance data. ⚡️Lead support teams to reach their full potential Manage Messenger conversations from a single platform, alongside channels like Twitter and Email. ⚡️Have a single inbox to expedite customer service In a nutshell, these are the brand new features brought by the new app: ⚡️ Integrate Facebook Messenger with AI-powered chatbots That’s why we are launching the new Messenger 2.0 app. There were missing opportunities to deliver a great experience for Rocket.Chat users. The previous Messenger integration was an experimental app that didn’t offer rich media options, chatbot integrations and could take a few days to be fully working. Why upgrade your Facebook Messenger app to version 2.0? Personalize the customer experience with advanced messaging features.Streamline customer support thanks to a unified team inbox.Quickly respond to Facebook customers, increasing customer loyalty. Gabriel Engel, CEO of Rocket.Chat How can companies take advantage of the Facebook Messenger app 2.0?Īs part of our Omnichannel Customer Solutions, the new Messenger app is geared towards customer support, helping companies to: Messenger 2.0 helps companies reduce the handling time thanks to modern chat features and chatbots. Time is companies’ most valuable asset to handle interactions and make sure they increase customer satisfaction. Rocket.Chat’s new Facebook Messenger App has that and much more, which will be explained in detail in the next part of this blog. ![]() In other words: companies are missing the opportunity to automate conversation with the support teams’ most effective weapon: chatbots. However, as The Next Web’s report showed, only 1% of businesses automatically engage with their customers via chatbot messaging on Facebook. □□□ Why is it crucial to engage customers from Facebook Messenger?Īs 11% of the world’s population use Messenger monthly, it has become one of the world’s most popular chat apps for customer service interactions. This will enable Rocket.Chat users to streamline their customer service efforts while building an exceptional customer experience. The 2.0 version of the app is a more robust integration with new features that the 1.0 version didn’t offer, such as message automation and customization. We’re excited to announce the launch of Rocket.Chat’s new Facebook Messenger App, built to improve customer service efficiency on the go-to messaging app for over 1.3 billion worldwide users. ![]()
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